"You can succeed best and quickest by helping others to succeed."
—Napoleon Hill
It's good to have friends that you can trust and a network that inspires you to work through your challenges together. There is strength in partnership, and while it may feel like a quiet time to some, ATPCO is seeing industry collaboration at an all-time high.
That collaboration has been a silver lining in the midst of this storm for us all—it has opened up new energy and ideas on how we can help each other respond quickly and work through the needs of the new market. Airlines, systems, sales channels, and partners are engaged more than ever before, and your conversations are more frequent. The surge in momentum is focused on real, tangible results.
In this second issue of The Foundation, we're focused on mission-driven work that unites the industry. Your success is at the heart of everything we do, and we'll continue to listen, have conversations, and work hand-in-hand with you to respond with purpose while preparing for what's next.
Beth Taylor
Head of Marketing, ATPCO
P.S.
A quick shout out to all the winners of the <Trave/Scrum> hackathon, including our all-female team, for driving new thinking in retailing.
Now's a great time to learn. Free virtual training and e-learning courses are available. If you don't see what you need, let us know.
ACH and ATPCO announce next generation settlement services platform
ACH (Airlines Clearing House) has selected ATPCO to build its new unified, cloud-hosted settlement services platform. When two airline-owned organizations work together, we can all grow and more easily adapt as the industry changes and new settlement products are created.
An open letter to the industry: Routehappy founder transitions to a new role
ATPCO’s EVP Retailing Robert Albert founded and led Routehappy from a small startup to an essential piece of airline retailing infrastructure. His passion has left a mark on air travel, making Routehappy Rich Content the industry standard. As he prepares to transition from full time to an advisor role, read Robert's thoughts on the journey, his confidence that we will weather today’s storm, and his vision for what's next as he hands over the reins to his industry partners and friends.
Top 6 dos and don'ts for recovery-focused messaging
Effective customer communication is paramount to prepare fliers for their first post-COVID-19 journeys. Airlines, channels, and ATPCO are working together to showcase timely information that boosts traveler trust and confidence. Here's some of what we've learned about the importance of authenticity, customer attunement, and being nimble during these times.
Connecting the ecosystem to rapidly changing pricing content
As airlines begin to recover, most will face restructured networks, uncertain demand, and new buying behaviors which will challenge revenue management processes that traditionally have been focused on historical data. Learn from two Bridge Labs entrepreneurs who are working with our data and our experts to drive their ideas forward, and how updated tools, like ATPCO Price Elements in partnership with PROS, are advancing revenue management capabilities for the industry.