The Foundation: Resilience depends on adaptability

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Issue 1, May 2020

In times of crisis, resilience depends on our adaptability. We will all inevitably be pushed to do more with less and to focus on the essentials. For us, that means getting increasingly complex and dynamic content out quickly to all channels.

It also means keeping our foundation solid by providing operational reliability and innovating to prepare travelers for a new flight shopping reality.

To help us do that, I am pleased to share the first issue of The Foundation, where we’ll be using our unique position as an industry resource to share insights, news, and ideas covering all aspects of flight shopping. Have a look and let us know what you think.

Thanks for your support, and please accept our best wishes for your continued good health and a prompt industry recovery.

Jonathan Savitch

Chief Commercial Officer, ATPCO

P.S. Want a quick look across the industry? We’ve launched two new resources for you to do that:

bookmark the COVID-19 airline news by market
bookmark the updated schedule of key industry events

Emergency flexibility for conditions on existing tickets

Adapt quickly to support changes on existing tickets

Airlines have been seeking flexibility to allow for longer ticket validity periods so they can relax restrictive terms for already-issued tickets. Only rule conditions that were in effect when the ticket was issued can be used on existing tickets, but the market need has changed. There is now an automated way to apply current or new voluntary changes and refunds data to previously issued tickets.

TELL ME MORE

Build trust with flight shoppers through visual displays

Fliers are worried about traveling right now. To help ease their minds, you can visually display different ways airlines are working to provide enhanced health and safety measures using our free Reassurance UPAs, a new form of rich content.

LEARN THE BENEFITS

Make baggage policies clear and simple for all

Displaying complex baggage policy rules can be a difficult challenge to keep up with, especially for sales channels. In order to help solve this issue, new rich content for baggage can help provide fliers with a better travel experience, rather than one that surprises them at the check-in counter with unexpected costs.

GET THE FACTS

Stay focused on response: our experts weigh in.

Get the help you need

During this five-part series, ATPCO regional leaders share valuable insights on how they have been responding to customer challenges, considering essentials for business continuity, and working with you to build recovery strategies. First join Chris Phillips, Head of Global Sales & Accounts, in London as he discusses some immediate measures ATPCO is taking to help our customers. Then catch up with Sam Lau, Head of Asia Pacific, in Singapore to learn about developments in Asia and how to handle restrictions on previously issued tickets.

WATCH CHRIS

WATCH SAM

In case you missed it, we considered options on how to proceed with Elevate this year, and we wanted to make sure we acted in the best interests of our most important stakeholders. We decided it was best to meet you in Miami a year later than we planned, from 4 to 7 October 2021.

HEAR FROM BETH

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ATPCO

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